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ARVÈNE Return & Refund Policy

We want you to love every piece of ARVÈNE jewelry you receive.

If something isn’t quite right, our team is here to help make it right.

You may request a return within 14 days from the date your order was delivered.

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Eligibility for Returns

To be eligible for a return, your item must:

• Be unused, unworn, and in its original condition

• Include all original packaging, pouches, and brand materials

• Be returned within 14 days of delivery

For hygiene reasons, earrings and pierced jewelry cannot be returned or exchanged, unless they are defective or arrived damaged.

Please note that orders placed separately must be returned separately.

Combining multiple orders into one return may delay or invalidate your refund.

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How to Start a Return

To initiate a return, please contact our customer service team at support@arvenejewelry.com with:

• Your order number

• A brief reason for the return

• (Optional) Photos if the item arrived damaged or defective

Once your request is approved, you’ll receive:

1. The return shipping cost for confirmation

2. A link to register your return and the correct return address

Please note: unauthorized returns or items sent to the wrong address will not be accepted.

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Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect, defective, or damaged item).

Once you approve the return shipping cost, it will be deducted from your refund once the item is received and inspected.

Delays caused by customs clearance or courier handling are beyond our control and are not valid reasons for a return.

Please note that original shipping costs paid at checkout are non-refundable, as these cover the safe and timely delivery of your order to you.

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Refund Process

Every returned item undergoes a thorough quality inspection before any refund is approved.

If approved:

• Refunds will be issued to your original payment method within 7 business days, minus the agreed return shipping fee and applicable restocking fee.

• Refund timelines may vary depending on your bank or payment provider.

• Original shipping fees are non-refundable.

If your return is not approved (for example, if the item shows signs of wear or damage), we’ll notify you by email and can return the item to you at your expense.

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Restocking Fee

All returns are subject to a 15% restocking fee.

This fee helps cover the costs of quality inspection, repackaging, restocking, and any potential depreciation of the returned item.

Conditions for Waiver

The restocking fee may be waived under the following circumstances:

• The item arrived defective or damaged upon delivery

• The wrong item was shipped and a replacement is unavailable

Requests for waiver will be evaluated case-by-case by our support team.

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Exchanges

If you’d like to exchange your jewelry for a different size, color, or style:

• Contact us at support@arvenejewelry.com

• Once approved, we’ll send you an invoice for the return shipping and any price difference (if applicable)

• After we receive and inspect your original item, we’ll issue store credit via email so you can place a new order

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Defective or Damaged Items

If your item arrives damaged, defective, or incorrect:

• Please contact us within 3 days of delivery

• Include clear photos of the issue and your order number

We’ll cover the return shipping costs and offer either a replacement or a full refund, depending on availability.

Claims submitted after 3 days of delivery unfortunately cannot be accepted, as visible damage should be reported immediately upon receipt.

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Order Changes & Cancellations

Our fulfillment process starts quickly after you place an order.

If you wish to modify or cancel your order, please contact us as soon as possible.

We’ll do our best to accommodate your request if your order hasn’t yet been shipped.

To avoid issues, please double-check your address and order details before confirming your purchase.

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Return Denial

ARVÈNE reserves the right to refuse returns that:

• Do not meet our return criteria

• Are returned outside the eligible period

• Are sent without prior approval or to an unauthorized address

• Show signs of wear, use, or alteration

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Policy Updates

ARVÈNE reserves the right to update or modify this return policy at any time.

Any changes will take effect immediately upon publication on our website.

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Contact Us

For any questions or assistance, please reach out to our support team:

support@arvenejewelry.com

We aim to respond within 1–2 business days.